Part B: Our work in detail

Our strategic areas

Most of the work we do and the services we provide sit in seven strategic areas. While the five priority areas for Our 10-Year Plan drive a structured effort in areas that need work, the seven strategic areas represent how we work.

In this section we outline each strategic area, including an overview of the groups of activities, what’s changing since we released Our 10-Year Plan, other key projects, performance information and what it costs. The Annual Plan 2019/20 focuses on changes to year two of Our 10-Year Plan, with some updates on other key projects. For details of our ‘Business-As-Usual’ services, see Our 10-Year Plan 2018–28 on our website,

Our seven strategic areas are: